Our Website Terms and Conditions form a detailed document setting out what you can expect from us and what we expect of our customers. Please do not be daunted by them, they exist to protect ourselves and our customers from misunderstandings or fraud.
All prices displayed are in Pounds Sterling and exclusive of VAT and delivery charges. We reserve the right to alter the price of goods and delivery charges without prior notice.
All products are offered for sale subject to availability.
All orders for goods submitted to us from the order page will be treated as an offer by you to purchase the goods subject to these terms and conditions. You are responsible for ensuring the accuracy of your order.
Refusal of Orders
We reserve the right to refuse to accept your order if we feel it necessary, in which case we will email you to let you know as soon as possible.
Your contract for purchases is with Quantek Systems Ltd, 3A Laburnum Row, Torquay, TQ2 5QX, UK Telephone: 0845 652 8456
Our normal terms of business are for all payments to be made immediately prior to despatch of goods, unless payment is by cheque when clearance of cheques may result in a delay of up to ten working days.
Secure Payment Online
If paying using our encrypted online ordering system via PayPal we will accept payment by the following methods: Visa, Visa Delta, Visa Electron, MasterCard, Solo, Maestro, American Express. Delivery will only be made to the registered cardholders address. Card payments use a secure encrypted system to transfer your card details to us and are available only to us when we download your order from our server. Your browser should show its secure connection icon when connected to our payment system.
All orders are normally sent by Royal Mail 1st class recorded post or Parcelforce.
Timing of deliveries
Please allow a minimum of 48 hours from dispatch for delivery of orders. Deliveries will be made to the address provided by you at the time of ordering by the method deemed by us to be the most suitable. All times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused.
Whilst every reasonable effort shall be made to keep to any predicted delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Receiving Goods Ordered
Orders will require a signature at the point of delivery. If a signature cannot be obtained, the normal procedure is for the delivery person to leave a card with instructions to you regarding how you can obtain your parcel. This may mean re-arranging delivery or visiting your local Post Office or Parcel Force depot. In the event of a parcel being refused, or not collected, any cost incurred by us in retrieving or resending the goods will be payable by the customer. Upon receipt of your order the package should be inspected to ensure no damage has occurred in transit. When packages are signed for it is on the basis that they are in good condition with no signs of having been mishandled or opened. Packages showing signs of damage or of having been opened should be rejected. If in doubt packages should be signed for with “unchecked” written next to the signature.
Damages or Shortages
In the unlikely event of a delivery arriving with items missing, damaged or incorrect we will, at our option, make up the shortages or replace the damaged/incorrect goods free of charge. Alternatively we may refund the price paid for the missing or damaged/incorrect goods. Any claim for shortages, email, fax or letter must make defects or incorrect items in writing within 48 hours of delivery (excluding days when our office is closed). Failure to do this will be taken as acceptance of your order. Damaged or incorrect goods must be retained and returned to us, where upon postage will be refunded in full.
Ownership of the goods shall pass to you once the goods have been delivered to the address supplied, even if the goods have not been received by you in person
Your Right to Cancel.
If within seven days of receipt of your ordered goods any items are found to be as ordered, but not wanted for any reason, they may be returned provided they are unused and in as new condition.
Return postage will be at your own expense, but in order to insure the returned items against loss or damage in transit we recommend using a signed for delivery service. Upon receipt of the returned items we will provide a refund by the same method as the original payment. delivery charges will not be refunded unless items are returned due to an error on our part.
All goods purchased from us are covered by a 12 months warranty covering any defect in materials or workmanship. All warranties exclude batteries, failure due to misuse, modification, physical damage, or use for purposes for which the product was not originally intended.
Under no circumstances shall we be responsible for any indirect, incidental or consequential damages.
What information do we collect when you order from us? How do we use it? When you order, we need to know your name, e-mail address, delivery address. This allows us to process your orders and to notify you of the status of your order. We also ask for your telephone number so that we can contact you if there is a problem with your order. If there is a delivery problem we sometimes give the number to our carriers so they can contact you to arrange delivery.
We do not sell, trade or rent your personal information to others.
How do we protect customer information? When you place orders you are connected to the Paypal secure server where payments is made, Paypal then send us the details of the order, they do not send us your credit or debit card details. Any information held by us which identifies you personally will be kept under secure conditions such that it is not available to any outside party.